How can I contact you?
I have a problem with a product I purchased.
How much will it cost to ship X item to Y location?
Can you ship item X to country Y?
In general, most items don't ship internationally. However, we have partnered with MyUS.com to help you bring US-purchased goods to your home country. Purchases routed through MyUS do not incur sales tax, as the company is located in the state of Oregon. Click the banner below for a free 30-day trial and 20% off your first shipment!
You can use their shipping calculator to estimate how much your specific shipment will cost.
How long will it take for a specific item to arrive?
Our company wants to establish a wholesale account with you.
Can you please quote us a price for X quantity of Y product?
Do you accept purchase orders?
What is your return policy?
Will I receive a printed copy of my purchased downloads?
What format are the downloads in?
How many times can I download my purchased files?
What forms of payment do you accept?
We accept all major credit cards on our secure checkout page: Visa, MasterCard, American Express, Discover, JCB, and Diners Club. If you have any trouble checking out directly onsite, try completing your payment through PayPal (you do not need an account to do so).
Through PayPal, we accept all major credit cards. Please note that you do not have to set up a PayPal account in order to complete your purchase. Simply, click on the "Pay with Debit or Credit Card" option (as illustrated in this image) on the PayPal page, and you can enter your card information. In addition, you can sign up for PayPal Credit (see below) which will give you 6 months to pay off purchases greater than $99 interest-free!
How will I receive my purchase?
My computer asks for a password when I try to save the downloaded files. How can I save them?
Do I need a PayPal account to complete my purchase?
How can I ensure speedy delivery of my downloads?
PayPal won't allow me to check out as a guest. What should I do?
This is most likely happening because PayPal's system thinks you have an account. It is triggered if either your e-mail address or your credit card is associated with an existing account. This is typically a problem for people who set up PayPal accounts in the past and haven't used or accessed them in some time. There are three workarounds you can try:
- Log in to your PayPal account (request to reset your password if needed) and remove the e-mail address or the credit card from your profile. If there is only one e-mail address associated with the PayPal account, you will have to add a new e-mail address before you can remove the original one.
- Use both an e-mail address and a credit card which are not currently associated with a PayPal account.
- Regain access to your PayPal account and use it for your purchases. This is preferable if you're planning to make multiple purchases from our site, as it will allow you to complete payments without manually entering your credit card billing information every time.
There is a second reason you may have trouble checking out as a guest. If the computer you're using is used by others, and someone has recently logged into an existing PayPal account, the system may assume that you have an account. In this case, you will need to either use a different browser to complete your purchase or delete the PayPal cookies from the computer. See these instructions for all the major web browsers.